The Gravy Blog

Food For Thought

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Dunning: How to Reduce Involuntary Customer Churn and Increase Customer Retention

Increasing customer retention can increase profits by 25%. It is much easier to retain old customers than convince new customers to use your services. That’s why it’s important to retain those customers you may be losing to failed payments. There are several strategies to limit involuntary churn, including:

Categories

COVID-19
The Gravy Team
Stop Customer Churn
Payment Merchants
Subscription Boxes
CRMs

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