Paul is an active, recurring donor of one of our Non-Profits. Recently, Paul went through a tragedy and was unable to make his donor payment.
Luckily, that wasn’t the end of his story — or his recurring donations.
In fact, Paul’s response (and excitement!) says it all. When it comes to your non-profit, how you handle these sensitive conversations not only affects your revenue, but your reputation, too.
Going above and beyond to serve your donors isn’t just something nice to do. To stand out from the noise and retain your recurring donors, it’s a MUST-do.