Nice to meet you.

Gravy is powered by a team of people who are passionate about helping business owners succeed and dedicated to solving the biggest inefficiencies in their business.

We're on a mission to create an affordable, more efficient way for businesses to engage and manage failed payments.

It's Not Rocket Science.

It’s common sense: engaging failed payments quickly, following up, and setting up in-person appointments will dramatically increase your conversion rates with the same leads you’re already generating. When a payment fails, Gravy makes sure you’re the first agent they hear from. We make you look professional, attentive, and ready to assist – all for a fraction of the cost of hiring a full time team member.
(and with far better results)

Who We Are

Kate Chambless

Retention Specialist

Rachel Holden

Retention Specialist

Sarah Falagrady

Retention Specialist

Kelli Wallace

Retention Specialist

Laila Whitfield

Retention Specialist

Chantel Ortiz

Retention Specialist

Kristy Knight

Retention Specialist

Lindsay Sage

Retention Specialist

Mandy Snider

Office Manager

Ashley Granger

Data Assistant

Bria Danielle

Implementation & Data Specialist

Jill Lane

Celebrations Coordinator

Tara Horstmeyer

Content Manager

Rebecca Garrett

Data Manager

Justin Probst

Inside Sales

Laura May

Implementation Manager

Courtney Gwynn

Product Ops Manager

Alicia Howson

Client Success Manager

Erin Johnson

Senior Project Manager

Josh Rhodes

VP of Growth

Britton Clark

VP of Brand & Partnerships

John Cozad

SVP of Operations

Renee Weber


Casey Graham


View Open Positions

Getting started begins with a pain-free conversation.

"Hi, I'm Rachel

I’m a Retention Specialist at Gravy, and I recover failed payments for Jenna Kutcher.”

Book a Free Call


We have customer retention covered.