failed payments



Gravy's full-time, virtual retention specialists help companies with recurring subscriptions and memberships retain customers.

Book a CallGet a Quote

Why We're Different

Learn More

Industries We Serve:

Online Courses


Subscription Boxes

Health & Fitness

Our goal is to return
back to businesses by 2022. Yes, that's $1 Billion (capital B).
Money returned to date:
*Updated Weekly
We cracked the code on customer retention and payment recovery.

For the past few years, we've been developing and refining the best scripts, engagement strategies and conversion technologies to create our industry-leading failed payment recovery solution.

Pat Flynn
Smart Passive Income

Amy Porterfield
Online Marketing Expert

Nicole Walters
Business Consultant

"Imagine having a 24/7 engagement team that contacts customers within hours of a failed payment, updates billing information and saves clients you worked hard to win. Gravy took my recovery rate from 33% to 79%."

Amy Porterfield

Amy Porterfield
Online Marketing Expert

Nicole Walters
Business Consultant

Pat Flynn
Smart Passive Income

"Gravy means it when they say "Everybody Wins." They’re invested in becoming a part of your internal team while delivering personalized and heartfelt service to your clients. Thanks to them, my failed payment recovery rate has grown to 68%."

Nicole Walters

Nicole Walters
Business Consultant

Pat Flynn
Smart Passive Income

Amy Porterfield
Online Marketing Expert

"Gravy recovers over 70% of the failed payments from my online course, Smart Passive Income. It's something I would recommend to anyone who has recurring payments for their product or service. You'd be silly not to use them for customer retention!"

Pat Flynn

Dunning software can't care.
Gravy is powered by people.
And amplified by technology.

Here's how it works...

Step 1: Sync Your Data and Systems with Gravy

Gravy works with all payment processors, CRMs and product delivery systems. Our implementation team integrates your tech stack with our platform and ensures failed payments and customers are synced in real-time.

Step 2: Meet Your Virtual Retention Specialist

You will be partnered with a full-time, US-based, retention specialist who is only concerned about one thing — recovering your failed payments and customers. This allows you to keep your payroll costs down and your profits high.

Step 3: Start Recovering Your Failed Payments

Gravy offers a new type of customer retention, namely recovery of failed payments, credit card declines and lost revenue, all while maintaining the highest level of customer service consistent with your company brand.

Book a Call

Platforms we support:

And many more (we're tech chameleons)...

Gravy's full-time, US-based, Retention Specialists are experts at recovering your failed credit card payments and customers.

“Hi, I'm Rachel

I’m a Retention Specialist for Gravy in Atlanta, GA. I recover failed payments and customers for Jenna Kutcher.”

Get a Free Quote


We have customer retention covered.

Learn Why Your Payments Are Failing!

Retain your customers and stop losing money from failed payments! Download our Top 25 Reasons Payments Fail guide!