Stop Losing Money From Your Existing Clients

FAQ’s About Hiring A Virtual Customer Success Agent

1: How much does this cost?

After we chat on the phone and discover your needs. We will give you a quote that’s a flat fee. This quote is based upon how large your customer base is and what you want us to do for you.

Our lowest price starts at $697/month. Our maximum price is $4,000/month.

This is much cheaper than hiring someone in-house. Plus, you don’t have to worry about training them, taxes, computer expenses, insurance etc…

It’s a simple monthly flat fee.

2: Do they work for Gravy or for me?

Great question. Your Virtual Customer Success Agent is a full time W2 employee of Gravy. We hire them, train them and help them be successful.

After you agree to work with Gravy, you will meet your Virtual Customer Success Agent during your implementation call.

We will pair them with you based on your needs & personalities.

After implementation, you will have a direct working relationship with your agent.

This means, they are in your slack. They will have an email address from your company. They will work for you just like an inhouse team member would.

You can direct their efforts just like you would any employee.

Our only ask is… you keep them focused on revenue generating activities.

They come fully trained. They come seasoned with best practices. They LOVE what they get to do for you.

They will have someone inside of Gravy that helps them be more successful for your account but to be hyper clear. You will have a direct working relationship with your agent.

3: Let’s say I want to hire a Virtual Customer Success Agent, how much time will this take to get set up?

It will require 2 hours of your time to get fully set up.

After you agree to work with Gravy through signing a sales agreement, we will set up a 45 minute implementation call with you.

During this call, we will learn about your business, tech stacks, and gain 100% clarity on what success looks like for you.

After this call, there is usually about a week of set up. Set up includes getting an email address set up. Getting access to your technology that you will want the agent to use. And building the plan for how we will serve you well.

The second call will be the Pre-Launch call. The purpose of this call is to double check that you and your agent are set up for success on what you want them to do.

We have a checklist we run through to ensure you are ready to launch.

The next day, the Virtual Customer Support Agent will start working to make you money.

At this point, you start a direct relationship with the agent.

4: You listed 7 ways you can help me above… What if I just want the Virtual Customer Success Agent to do one thing? Is it all or none?

It is not all or none.

Some of our clients want us to just focus on one thing at a time.

This is actually a GREAT way to start.

Let’s say you are having an issue with your failed payments and you just want to start there.

That’s great. Your agent will only focus on winning back your failed payment customers.

You might have a big issue with customers wanting to cancel and it’s a headache, they can just do that for you too.

The best part of how we work with you is that it’s flexible based on your needs.

5: How much of the Virtual Customer Success Agent time do I get?

You get however much you buy.

The lowest amount of time you can buy is 15 hours.

The highest amount of time you can buy is unlimited.

We have some clients who have hired multiple agents.

6: What if I don’t like the agent you place with me?

This rarely happens but if for some reason it isn’t a fit, we can match you with a different agent.

To make this less awkward on you, you will have a Client Success Manager who will check in with you separately from the agent. You can be honest with them and if it’s not working, we can make the change for you at no cost.

7: Why should I hire Gravy vs. hire an offshore VA that’s cheaper?

That’s a question you should ask our clients :)

Gravy only hires US based wonderful humans that are fully trained and fully accountable to being excellent.

When you work with Gravy, you do pay more… But you get quality humans that are fully vetted who will be talking with your customers directly.

How you talk to your customers is one of the most important parts of your business and brand.

Hiring random people off the internet usually isn’t best for this.

We believe brand integrity matters a whole lot.

8: Will my customers know this person works for Gravy?

No.

Your Virtual Customer Success Agent will have an email address from your company. Your customers will have absolutely no idea that this person isn’t on your team full time.

9: How do I know this is worth the money I’m paying?

We train all of our Virtual Customer Success Agents to report stats to you.

You get to decide how often and what stats they report to you.

But we recommend that you have at least a weekly update sent to you via slack or email that shows results and activity of the agent.

We have done this for 5 years and know what you want to see.

During your implementation, we will set up a reporting rhythm to keep you happy.

Visible results matter a lot and we will make that happen for you.

10: What is the process to get a quote and get started?

You will book a call with our sales team. They will run you through our Customer Revenue Audit and determine where you are losing the most money.

On that call, we will give you a quote.

If you want to move forward, you will let the rep know that you want to do it.

We will send you a sales agreement.

The sales agreement is simple.You will sign the agreement and pay your first payment.

After that, we will start implementation.

Are you tired of losing money from your existing customers?

Starting at $550/month, you can make this pain go away.

How?

Hire a US based Virtual Customer Success Agent Today

We have saved our clients $610 Million in lost revenue

Top 5 Ways You Are Losing Revenue

1: Trusting Automation To Win Back Failed Payments

2: Not Having Personalized Customer Cancelation System

3: Lazy Shopping Cart Abandonment Follow Up

"Gravy means it when they say 'everybody wins'. They're invested in becoming a part of your internal team while delivery personalized and heartfelt service to your clients. Thanks to them, my failed recovery rate has grown to 77%!"

We've saved The Monetized Life $570K!

4: Not Leveraging Upsells, Cross Sells or Downsells

5: Overlooking Member Management

"When we hired Gravy, it was such a huge burden lifted off [our] shoulders knowing that our team was being taken care of, that I didn't have to worry about that side of the business anymore, and that our customers were feeling supported."

We've saved Jaime Dana 1,385 customers!

FAQ’s About Hiring A Virtual Customer Success Agent

Stop losing money and get help where you need it