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Join The Team

Gravy is powered by a team of people who are passionate about helping business owners succeed. Our people are our "secret sauce," and that will never change!


We believe in the human
touch as a way to make better customer experiences happen.

It's Not Rocket Science.

It’s common sense: engaging failed payments quickly, following up, and setting up in-person appointments will dramatically increase your conversion rates with the same leads you’re already generating. When a payment fails, Gravy makes sure you’re the first agent they hear from. We make you look professional, attentive, and ready to assist – all for a fraction of the cost of hiring a full time team member.
(and with far better results)

Open Positions

Josh Rhodes

VP of Growth

John Cozad

SVP of Operations

Bria Danielle

Implementation & Data Specialist

Laila Whitfield

Retention Specialist

Sarah Falagrady

Retention Specialist

Courtney Gwynn

Product Ops Manager

Lindsay Sage

Retention Specialist

Rebecca Garrett

Data Manager

Laura May

Implementation Manager

Alicia Howson

Client Success Manager

Kate Chambless

Retention Specialist

Kristy Knight

Retention Specialist

Jill Lane

Celebrations Coordinator

Chantel Ortiz

Retention Specialist

Ashley Granger

Data Assistant

Casey Graham


Renee Weber


Britton Clark

VP of Brand & Partnerships

Erin Johnson

Senior Project Manager

Justin Probst

Inside Sales

Tara Horstmeyer

Content Manager

Mandy Snider

Office Manager

Kelli Wallace

Retention Specialist

Rachel Holden

Retention Specialist

Submit Application

Hear what a member of our team has to say about Gravy...

Britton Clark

"My favorite part about working at Gravy is the culture. You know you're in the right place when you don't dread Mondays."

Join the Team


We have customer retention covered.