Reduce your customer churn with a simple framework that anyone can do. Gravy teaches you the secret to retaining your clients without adding to the headcount.
It makes sense to focus efforts and funds to nurture your existing customers who are spending their money on your goods or services time and time again.
Churn doesn't happen overnight. It's a product of the customer's experience with your business. To fix churn, it is essential to understand why customers leave. Only by knowing the causes can you develop a clear strategy to tackle them.
In a world divided by B2C and B2B, there’s a lot of work riding on automation. But being a social animal by design, we crave interaction. We value relationships. We want partnerships. We want Human.